1. Provider
The provider of these General Terms and Conditions is:
Valerie Isabelle Wallner e.U.
Egethen 1
6844 Altach
Austria
VAT ID: ATU75184989
Email: office (at) fairschenkt (dot) at
2. Scope
These General Terms and Conditions apply to all legal transactions between the provider and a consumer (as defined in § 13 of the German Civil Code (BGB): “a natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession”).
3. Conclusion of Contract and Storage of Contract Text
These Terms and Conditions apply to all orders placed by consumers via the website www.fairschenkt.at.
The contract is concluded with the provider (see § 1).
The presentation and description of products on the website of the fairschenkt shop (https://fairschenkt.at) does not constitute a binding offer.
By clicking the checkbox “I have read and accept the Terms and Conditions” at the end of the ordering process and submitting an order, the consumer makes a binding offer to enter into a purchase contract. The contract is only concluded once the provider sends an order confirmation by email.
The contract text is stored for orders. Consumers receive an email with the order details and applicable Terms and Conditions. After conclusion of the contract, the order details are no longer accessible online.
4. Payment
All listed prices include statutory VAT and other price components, unless otherwise stated for non-EU countries. Shipping costs are not included in the listed price and may be charged additionally.
Consumers can choose from the following payment methods:
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Mollie (Sofortüberweisung, Klarna Pay Now, Klarna Pay Later, Apple Pay, EPS, credit/debit card)
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PayPal
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Gift vouchers
Gift vouchers offered on the website include VAT where applicable. After receipt of payment for the contractual purchase, the purchased vouchers will be sent via email within 24 hours. Vouchers are sent by email and can be printed by the customer. If a voucher has been sent to the customer before full payment has been received, the voucher is not valid until full payment is made. fairschenkt.at reserves the right to withhold services associated with such vouchers until full payment is received.
Online vouchers are provided with a tamper-proof code. Although multiple prints are technically possible, only the first voucher with a valid barcode redeemed in our system is considered valid and redeemable. Vouchers will not be replaced if lost and cannot be exchanged for cash. If fairschenkt ceases operations, the vouchers expire without compensation.
Vouchers are redeemable by prior arrangement and subject to availability, and are valid for three years from the issue date stated on the voucher. Extensions may be arranged on request. Each voucher can only be redeemed once, secured by a unique barcode or voucher number.
Cash redemption of vouchers or their value is not possible. A VAT-compliant invoice can only be issued upon redemption and service provision.
5. Delivery and Delivery Restrictions
Unless otherwise specified in the product description, delivery is made within 10 working days.
This period begins the day after the payment order is issued (in the case of bank transfer or PayPal).
The customer must ensure the accuracy of the entered data during the order process. Errors, such as incomplete or incorrect address information, are the customer’s responsibility. In the case of an unwanted return and request for redelivery, the customer must bear the incurred costs.
6. Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day you or a third party named by you (who is not the carrier) took possession of the last goods.
To exercise your right of withdrawal, you must inform us at:
office (at) fairschenkt (dot) at
or by mail to:
fairschenkt e.U., Egethen 1, 6844 Altach, Austria
with a clear statement (e.g., a letter sent by post or an email) of your decision to withdraw from the contract. You may use the attached model withdrawal form, but this is not mandatory.
Alternatively, you can submit your withdrawal electronically via our contact form or another clear statement at:
www.fairschenkt.at/kontakt
If you use this option, we will confirm receipt of your withdrawal without delay (e.g., by email).
To meet the withdrawal deadline, it is sufficient to send the notice of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments received from you, excluding any delivery charges, without undue delay and at the latest within fourteen days from the date on which we received your withdrawal notice. We will use the same payment method that you used for the original transaction unless expressly agreed otherwise; you will not be charged any fees for this refund.
We may withhold the refund until we have received the goods back or until you have provided proof of return, whichever is earlier.
The return deadline is met if you send the goods before the fourteen-day period expires.
Return Costs and Undeliverability
The buyer bears the direct costs of returning the goods.
In cases where delivery fails due to reasons attributable to the buyer (e.g., incorrect or incomplete address), the buyer bears the costs of return shipping. These costs will either be charged for redelivery or deducted from the refund amount in the case of cancellation.
You are only liable for any diminished value of the goods if this loss in value results from handling beyond what is necessary to examine the nature, characteristics, and functioning of the goods.
7. Transfer of Risk
The risk of accidental deterioration or loss of goods remains with the provider until the goods are handed over to the consumer.
8. Retention of Title
Ownership of the goods remains with the provider until full payment of the purchase price has been received.
9. Warranty
For consumers, the statutory warranty rights apply, unless otherwise specified below for business customers.
No warranty is provided for damages caused by improper use or handling of the product. The same applies to normal wear and tear.
Product images on the website or brochures may differ in color and size due to resolution or display format. Products are considered as contractually compliant if they match the specified product details.
If the customer is a consumer under the Austrian Consumer Protection Act (KSchG), they are advised to check the goods promptly upon receipt for completeness, correctness, and any defects, particularly damage to packaging, and report any issues via email to office@fairschenkt.at. This serves to expedite claims handling. Failure to do so does not affect statutory warranty rights.
If a return is requested by us and the goods are indeed defective, we will cover the return shipping costs. Otherwise, the consumer is responsible for the costs. Defective goods should only be returned at our explicit request.
If the customer is a business, they must inspect the goods upon receipt for completeness, correctness, and any defects, especially packaging damage. Any defects must be reported within a reasonable period, at the latest within four calendar days of receipt, by email to office (at) fairschenkt (dot) at. Failure to do so constitutes acceptance of the goods and waives any claims for warranty, cancellation due to error, or damages due to alleged defects or deviations (§ 377 UGB). This also applies to incorrect deliveries or quantity discrepancies.
If the customer is a business, we reserve the right to choose the remedy for any timely reported defect. We may also choose to cancel the contract immediately.
If the customer is a business, they are responsible for the return shipping costs for rectification or replacement.